FAQs

General

Can I book an appointment for more than one person (for example, for a family of four)?

Yes, you can make a booking under the lead name, for a maximum of 6 people. Only the lead name will be taken at the time of booking – other details will be collected when you attend for your booking.

What are the opening hours?

  • Monday to Friday: 12:00 till 16:00
  • Saturday & Sunday: 10:00 till 13:00

Where is the testing centre?

The testing centre is at the Recovery4Life offices in Gateshead. This is a short 15-minute drive to Newcastle International Airport.

Tests

What tests do I need for my flight?

It’s a fast-changing situation, please refer to your Travel Agent and/or your carrier for the advice for the receiving country.

Which test type do I need?

We’ve taken the guesswork out so that you can find the right test type for you, Simply click here.

Who will do my test?

Our team of qualified, fully trained clinicians carry out the tests.

Bookings

How do I book my test?

You make your booking by selecting your test type and choosing the day and 5-minute slot that works for you. Your appointment is secured as soon as you pay. You’ll receive an email confirming payment received and the time and date of your appointment.

Can I book a test for tomorrow?

Bookings can be made 24 hours in advance through the website.

When should I book my PCR / Back-to-Lab antigen test?

We always recommend that you allow at least 24-36 hours prior to departure. This is likely to be longer over Bank Holidays.

What do I do if I make a booking but need to change the appointment date and time?

Click here to change your booking. Or click here to cancel your booking. There will be no fee for either changing or cancelling if you provide us with at least 24 hours’ notice.

What happens if I need to cancel my appointment because my flight has been cancelled?

Click here to cancel your booking. There will be no fee for cancelling if you provide us with at least 24 hours’ notice.

Results

How do I open my test results?

For rapid antigen and antibody tests:
  • Open the email from enquiries@recovery4life.co.uk
  • You will see a button in the email, please click on the button.
  • This will take you to the results portal.
  • Confirm your date of birth to open the results.
  • You can download your results as a PDF.
For PCR / Back-to-Lab Antigen tests:
  • You will receive an email direct from the laboratory
  • Your results will be attached as a PDF

When will I receive my test results?

For rapid antigen and antibody tests:
  • Your results will be emailed within 2-hours of testing.
  • Your test results will be sent from enquiries@recovery4life.co.uk
  • Please check your Junk or Spam folders.
For PCR / Back-to-Lab Antigen tests:
  • Your results will be emailed within 24-36 hours of testing.
  • Your test results will be sent direct from the laboratory
If you do not receive your results, please email bookings@northeastcovidtesting.com

What is an inconclusive test result?

There may be times when a test result comes back as inconclusive and needs to be reprocessed (free of charge). This is unavoidable and occurs in a very small number of samples.

What do I do if I need a retest?

The retest will be taken from the existing sample. Unfortunately, this will delay the issuing of your final result.

Is inconclusive a valid test result?

An inconclusive test result is a valid results outcome. It indicates that the PCR testing has picked up low strength signals of the virus but not with the level of certainty required to say 'positive'.