FAQs

General

Can I book an appointment for more than one person (for example, for a family of four)?

Yes, you can make a booking under the lead name, for a maximum of 6 people. Only the lead name will be taken at the time of booking – other details will be collected when you attend for your booking.

What are the opening hours?

  • Monday to Friday: 08:00 till 15:00
  • Saturday & Sunday: 08:00 till 12:00

Where is the testing centre?

The testing centre is at the Recovery4Life offices in Gateshead. This is a short 15-minute drive to Newcastle International Airport.

Are you a government approved provider?

We are a Government approved COVID-19 test provider. We are also government approved for the ‘Test to Release’ scheme. We are also UKAS accredited. our accreditation number is 22782.

Tests

What tests do I need for my flight?

It’s a fast-changing situation, please refer to your Travel Agent and/or your carrier for the advice for the receiving country.

Which test type do I need?

We’ve taken the guesswork out so that you can find the right test type for you, Simply click here.

Who will do my test?

Our team of qualified, fully trained clinicians carry out the tests.

Do you offer 'Test to Release'?

While we are registered with the government to provide 'Test to Release', unfortunately, our tests are not part of the 'test to release' scheme yet as we still are awaiting clarity on the system. We hope that this will change soon.

Bookings

How do I book my test?

You make your booking by selecting your test type and choosing the day and 5-minute slot that works for you. Your appointment is secured as soon as you pay. You’ll receive an email confirming payment received and the time and date of your appointment.

Can I book a test for tomorrow?

Bookings can be made 24 hours in advance through the website.

When should I book my PCR / Back-to-Lab antigen test?

We have two test options for PCR test, these are Same day Turnaround and Next day Turnaround. Same-day turnaround tests provide a certificate being emailed directly to you within 18-hours. Next-day turnaround provide a certificate being emailed directly to you within 36-hours. It is worth checking with your travel provider to see what timeframe you need to have your test within to fly.

What do I do if I make a booking but need to change the appointment date and time?

There will be no fee for either changing or cancelling if you provide us with at least 24 hours’ notice. To do so, please get in touch with bookings@northeastcovidtesting.com.

What happens if I need to cancel my appointment because my flight has been cancelled?

There will be no fee for cancelling if you provide us with at least 24 hours’ notice. To cancel your booking, please get in touch with bookings@northeastcovidtesting.com.

Results

How do I open my test results?

For PCR / Back-to-Lab Antigen, rapid antigen and antibody tests:
  • Open the email from enquiries@recovery4life.co.uk
  • You will see a button in the email, please click on the button.
  • This will take you to the results portal.
  • Confirm your date of birth to open the results.
  • You can download your results as a PDF.

When will I receive my test results?

For rapid antigen and antibody tests:
  • Your results are reading in 15 minutes and certificates will be emailed within 2-hours of testing.
  • Your test results will be sent from enquiries@recovery4life.co.uk
  • Please check your Junk or Spam folders.
For PCR / Back-to-Lab Antigen tests:

What do I do if I need a retest?

The retest will be taken from the existing sample. Unfortunately, this will delay the issuing of your final result.

What does a positive PCR test mean?

If you receive a positive test result, this means that the test has detected the virus in your system and that you are likely to be infectious to other people. You should self-isolate and follow current government guidance. It would also be sensible to contact the NHS for a follow up PCR test.

What does a negative PCR test mean?

If you receive a negative result, this means that the test has not detected any trace of the virus in your system. This means that it is highly unlikely you have the virus. In the event of a negative result you don’t need to do anything! Take comfort in the result and relax but continue to observe ‘hands, face, space’.

What does an inconclusive PCR test mean?

There may be times when a test result comes back as inconclusive and needs to be reprocessed (which is free of charge). An inconclusive test result is a valid result outcome. It indicates that the PCR testing has picked up low strength signals of the virus but not with the level of certainty required to say 'positive'. This could mean that you have just come into contact with the virus or that you have previously been in contact with the virus and it is leaving your system. This is unavoidable and occurs in a very small number of samples. The retest will be taken from the existing sample.   In some cases an inconclusive test can be caused if you eat or drink up to 30minutes before taking the test. Help us get the best sample possible by making sure that you do not eat or drink anything within 30 minutes of having your test – this includes chewing gum and sweets. While we will  re-run  the test, please observe ‘hands, face and space’ and monitor your health for any symptoms.

What does a positive lateral flow antigen test mean?

If you receive a positive test result, this means that the test has detected the virus in your system and that you are likely to be infectious to other people. You should self-isolate and follow current government guidance. It would also be sensible to contact the NHS for a follow up PCR test.

What does a negative lateral flow antigen test mean?

If you receive a negative result, this means that the test has not detected any trace of the virus in your system. This means that it is highly unlikely you have the virus. In the event of a negative result, you don’t need to do anything! Take comfort in the result and relax but continue to observe ‘hands, face, space’.

What does an IgM & IgG positive antibody test mean?

This would indicate that the virus is still in your system and that although your body has started to fight the virus, you could still be infectious. We would strongly recommend that you self Isolate and follow current government guidance. You should also book a follow up PCR test. Even though the IgG is present, any IgM reading indicates that you are still infectious

What does an IgG positive antibody test mean?

If you display an IgG antibody reading: this would indicate that you have had the virus, but your body has now effectively fought the virus off. We would recommend that you don’t need to do anything. Take comfort in the result and relax.

What does an IgM & IgG positive antibody test mean?

This would indicate that the virus is still in your system and that although your body has started to fight the virus, you could still be infectious. We would strongly recommend that you self Isolate and follow current government guidance. You should also book a follow up PCR test. Even though the IgG is present, any IgM reading indicates that you are still infectious

What does a negative antibody test mean?

This would indicate that you probably do not have the virus in your system. We would recommend that you don’t need to do anything. Take comfort in the result and relax but continue to observe ‘hands, face, space’.